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Cancellation, rescheduling and absence

Version in force as of 4 septembre 2026.

Translation for information only. This is a courtesy translation of the French document « Annulation, report et absence », which is the only binding version. The seller is a French sole trader and the contract is governed by French law. In the event of any discrepancy or difference of interpretation between the two versions, the French version prevails.

This page deals with the organisation of sessions: moving a slot, cancelling it, not turning up. It is not the same as the statutory 14-day right of withdrawal, described on the Withdrawal and refunds page, which applies in any event.

The rule that applies

A session can be rescheduled at no cost if you give at least 24 hours' notice. Below that, it is counted against the package, save in a justified case of force majeure. A package or track already started can be stopped: the hours not used are refunded, less the hourly rate for the hours already delivered.

How to move a session

by e-mail to contact@jacekmucha.fr, or by telephone on +33 7 73 10 11 73;
giving the order reference and the slot concerned;
a new date is offered to you within 2 working days.

Notice is counted from the time your message is sent, not the time it is read. An e-mail sent on a Sunday counts.

Summary

Situation	Consequence	Charge
Reschedule requested within the notice period	A new slot is offered	None
Reschedule requested outside the notice period	The session is due	Price of the session
Absence without notice	The session is due	Price of the session
Justified impediment (illness, force majeure)	Rescheduled free of charge on proof	None
Cancellation by the Provider	Reschedule at the client's choice, or a full refund	None
Client arrives late	The session ends at the scheduled time	No supplement

Cancellation by the Provider

If the Provider has to cancel, you are told as early as possible and you choose: a new slot, or a full refund of the session within 14 days. No further compensation is due, in line with the obligation of means restated in the code of practice.

Stopping a multi-session commitment

A track or a package already started can be stopped at any time. Sessions already delivered remain due at the unit price in force; the remainder is refunded within 14 days. No exit penalty is applied.

Force majeure

In the event of force majeure within the meaning of article 1218 of the French civil code, performance is suspended at no cost to either party. If the impediment lasts more than two months, either party may terminate and the sums corresponding to services not performed are refunded within 14 days.

Governing law

This policy is governed by French law.

This document is governed by French law. For any question: contact@jacekmucha.fr.