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Policies and legal information
All the contractual and regulatory documents of the site — 16 documents, in force as of 4 September 2026. They are written in French, which is the binding version; an English translation is provided for convenience.
Sale, prices and payment
What binds you when you order: the seller's identity, terms of sale, prices, payment, lead times and remedies.
Legal notice
Publisher, SIREN/SIRET, APE code, host and contact details of the site.
Terms and conditions of sale
Scope, prices, ordering, payment, lead times, withdrawal, liability and governing law.
Pricing and invoicing
The displayed price is the price paid, no hidden fees, current price list, when payment falls due, invoicing and price errors.
Payment policy
Amount due at order, deposit, accepted payment methods and transaction security.
Payment security
Who receives your card details and who does not, PSD2 strong authentication, anti-fraud checks and disputing a charge.
Withdrawal and refunds
The 14-day right of withdrawal, how refunds are made, and the model withdrawal form.
Cancellation, rescheduling and absence
Notice required to move a session, consequences of an absence, cancellation by the provider and force majeure.
Delivery times
Start-up and delivery times for each course, area covered and remedies for delay.
Complaints and mediation
Where to complain, what to include, acknowledgement and response times, consumer mediation and remedies.
Data, site and scope
What the site does with your information, what is sold and what is not.
Privacy policy
Personal data processing, legal bases, retention periods and how to exercise your GDPR rights.
Confidentiality of your documents
Confidentiality undertaking on the files you send, retention periods, anonymisation and the absence of subcontracting.
Cookie policy
No third-party trackers: the only cookie set is the basket session cookie.
Terms of use of the site
Intellectual property, prohibited uses, availability and the limits of the published content.
Code of practice
The exact scope of what is sold, and the list of regulated activities that are expressly excluded.
Capacity and minors
Who may order, courses for the benefit of a minor, and how their data is handled.
Accessibility
Accessibility measures applied and the site's conformance status.